• (800) 424-0745
  • 7 DAYS A WEEK 24/7

Return Policy

We accept returns within 30 days of receiving your order. All merchandise must be returned in its original condition. We will charge a 10% restocking fee for any merchandise that has been opened. Due to health precautions, we cannot accept returns on Makeup, Skincare and Hair care products. Gift Certificates are non-refundable. We are not responsible for the shipping cost to return an order.

Although shipping is free when shopping at US Discount Fragrance, any orders that are returned to us due to a package being unclaimed or undeliverable because of a wrong address, we will charge $5.95 to resend the package. If at this point you request a refund, we will refund your payment minus $5.95.

We do not offer refunds or exchanges on Skincare, Haircare, or Makeup items due to health reasons. Please make your selections carefully. 

We require the following information to process your return. (If this information is not included, we will be unable to process your return.)

  • RMA number
  • Full name and address
  • Phone number
  • E-mail address
  • Packing slip
  • Original Order Confirmation Number
  • Your reason for returning the merchandise

Please return the merchandise to:

US Discount Fragrance
RETURNS DEPARTMENT
5100 Poplar Ave Suite 2700.
Memphis. TN. 38137 USA 

All returns must be shipped back to US Discount Fragrance using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation) 

Any package that has not been received by US Discount Fragrance  and tracking information cannot be provided, will be the sole responsibility of the shipper. 

**Please allow up to 14 business days to process your return or exchange. 

If your package is returned to US Discount Fragrance marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $5.95 re-shipping fee. 

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Cancel Your Order

Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact us.

Contact us at:

US Discount Fragrance
1-800-424-0745 Toll free in the U.S.
Monday-Friday: 8:00am-4:00pm Central Time.


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Claims

You must notify us within 24 days from the date of your order if you have not received your package. USDiscountFragrance@gmail.com

 

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